We specialize in specialty cosmetic products. It means our skincare products are primarily designed to address the specific skin, hair, and body concerns. In addition to being highly effective, we ensure that our products are tailored to meet individual needs depending on the skin type, age, and specific concerns.

The products are primarily manufactured in India.

Our products are highly reliable, as in-depth research is done before producing any skincare product. Additionally, stable principles in running our company are valuable to us. In fact, we make sure that we share a stable and strong relationship with our customers and help them to level up their skincare journey.

Being a specialty cosmetic products company, manufacturing skincare products depending on the requirements of different skin types, concerns, and ages is our main purpose. So, you can find skincare products for all skin types.

Currently, we are offering skincare products suitable for people who are 18 years old and above.

The product details are available on our website. You can find the entire details of the product right under the product image

We do not harm any animals in the process of developing our skincare products. All the
ingredients are authentic, and we maintain a strong manufacturing principle while developing our specialty cosmetic products.

Yes, all our skincare products are dermatologically tested.

You can find the feedback and customer reviews of the products on the product page. The details are found under the product description.

The shelf life of the products can vary depending on the product type. So, kindly check the back label to know about the shelf life of the skincare product you purchase.

You can track your order by following two simple steps. You can either track the order by following the tracking details sent to you via email or SMS, or you can simply visit our Order Tracking page (hyperlink of the page) to get the details.

Sometimes, all the products you order may not be available in a warehouse. In that case, the orders are delivered in several packages. If you do not receive all the products together, you can track your order through our website. For further information, kindly contact us at care@damembrane.com. We will be happy to help you!

If you want to cancel your order, you can either contact our customer support or navigate to our order cancellation option to cancel your order. However, if your order has already been shipped, then order cancellation will not be available for you. In that case, you can refuse to receive the order before the payment. For prepaid orders, the paid amount will be transferred to your linked bank account.

You can return the product by navigating to the return option provided on our website. However, our order delivery executive will check the condition of the product. If the product is unused and is in good condition, the return process will be completed. After the successful return, the paid amount will be transferred to the linked bank account.

Yes, you can exchange your order within 7 days by following the order exchange process provided on the website.

We are sorry for this issue! This can happen due to an unstable internet connection, browser compatibility, or the items being out of stock. You can check the internet connection and try again to solve this issue.

You can see the order summary before placing the order. You can see the invoice once the order is shipped.

You can simply go to your account and check the ‘Orders’ option to be able to see the complete details of all the orders you have placed on our website.

Once we get notified about your order placement through our system, we check the product’s present condition. If there is a confirmation that the product is in good condition, then it is packed and handed over to our trusted delivery partner.

No, currently, there is no availability for international shipment. But we are looking forward to enhancing our services to make our skincare products accessible to you, regardless of the location. Check our website for further information regarding international shipments.

The order is mostly shipped within 5 to 7 business days. However, if you witness any delay in order shipment, then you can contact us at our Email ID care@damembrane.com .

You can track your order by clicking on the tracking details sent to you via email or SMS, or you can simply visit our Order Tracking page (hyperlink of the page) to get the details.

We will provide you with the date of the delivery at the time you place the order. The order can be delivered before the provided date.

If you experience any delay in product delivery, then you can send us an email stating your concern, or you can directly contact us by using our Email ID care@damembrane.com .

A delay in product delivery can happen due to traffic and transportation, increased shipments, and bad weather conditions. If you experience any delay, you can reach out to us via email or by contacting us through our Email ID care@damembrane.com .

Yes, you will receive a notification whenever your product is out for delivery.

If you notice a damaged product after delivery, you can return or exchange the product. You can simply go to the order details and place your return or exchange request. Our delivery partner will take the damaged product from the shared address. If you place an exchange request, then our delivery partner will collect the damaged goods from you and provide you with the new ones.

No, in case you change your delivery address after placing an order, we will provide you with the product at the old address. So, it is requested that you change your address before placing an order.

We are sorry to hear that! Generally, our order delivery partner makes 3 consecutive attempts to deliver the order. If you have missed the delivery, kindly check your SMS or email for delivery-related notifications. You can find the information from there. In addition to that, if you have any queries regarding this issue, then you can connect with us via email ID care@damembrane.com .

You can simply visit our website and register by using your email address and phone number.

You can change the details of your account by clicking on your personal details.

If you do not receive any OTP for login, click on ‘Resend OTP’. If you still do not receive any OTP, then check your internet connection or wait for a little for logging in to our website.

You can provide your email ID, phone number, and password to activate your inactive account.

If you want to reset your password, you can click on the ‘Forgot Password’ option. You will be provided with an OTP. After providing the OTP, you can set your new password.

We are sorry to hear about this issue! But don’t worry! You might experience this problem due to a technical glitch. We request that you wait for 24 hours before proceeding further. If the payment amount has been deducted from your bank account, it will be refunded to you. However, it might take 5 to 7 working days to refund the amount. For any further queries, reach out to us via email ID care@damembrane.com .

We ensure secure and convenient payment options for all of our customers. Currently, we are offering net banking, UPI payment, cash on delivery, and debit or credit card payment.

If you are unable to make any digital payment, we request that you switch to pay on delivery to make the payment at the time of delivery. You can also try making the payment from another browser.

If your payment fails even after the amount is deducted from your bank account, then the amount will be refunded to your bank account within 7 days. However, if you experience any issue, please contact us via email ID care@damembrane.com . We will be happy to help you!

Yes, our team ensures secure payment options. So, digital payment during the time of delivery is applicable for every purchase.

Yes, we are proud to say that we ensure smooth and convenient payment options our customers. So, you can proceed with cash on delivery while receiving the order.